Registration Info & Policies

Registration Info & Policies

Find details about waitlists, refunds, membership, member room & equipment use policies, program subsidies, leisure access policy, access & special needs and our privacy policy.


REGISTRATION

THURSDAY, AUGUST 18 9AM ONLINE AND IN-PERSON REGISTRATION
No online registration for the following programs: Afterschool Kids Club, private music lessions, and Woodworking 2 & 3.

FRIDAY, AUGUST 19 9AM PHONE REGISTRATION
For all programs. Call 604-713-1800 and press 1.

In order to register, you will need to create an account, if you don’t already have one. If you need assistance, please call the front desk to help you set up your online account in advance of registration. Front desk closes 30 minutes prior to building closure.

PAYMENT
Fees are payable at the time of registration. Roundhouse accepts Visa, MasterCard, Amex, debit, cash and cheques. All phone registrations are payable at the time of registration. Receipts can be emailed to you, picked up at the front desk on request, or accessed online by logging into your Park Board account. Please make cheques payable to City of Vancouver. You must show valid ID for all cheque payments. A $35 fee will be charged for all NSF (not sufficient funds) cheques. All refunds are made in
the method of payment, or you can be issued a credit to your account. Cheque refunds may take up to 30 days to clear and another 30 days to process.

HOURS OF OPERATION
Mon – Fri, 9am-10pm Sat & Sun, 9am-5pm
Our front office is closed 30 minutes prior to building closure.


 

WAITLISTS, REFUNDS, CANCELLATIONS & PROGRAM CHANGES

The following applies to all types of programs and policies.

  • $35 FEE will be charged for all NSF (not sufficient funds) cheques.
  • $10 ADMINISTRATION FEE applies to all refunds for courses which cost more than $20.
  • $5 TRANSFER FEE applies to all course transfers.
  • All refunds must be applied for by phone or in person: no email, fax or voice message.
  • Full refunds are issued for courses that are cancelled by the Roundhouse.
  • Materials fees are non-refundable.
  • All refunds are counted from the date of the first class of the course. If you have registered late, after the course’s start date, refunds will still be counted from the date of the first class.
  • For courses that have already started, you will be given a pro-rated refund (full amount minus the classes that have gone by) only when approved by programmers. The instructor cannot make this decision.
  • If you must withdraw for medical reasons after the normal refund deadline has passed, a doctor’s note and a programmer’s permission are required for a full refund. The refund will be granted only when the programmer has the doctor’s note in hand.
  • All waiting lists are on a first-come, first-served basis.

Regular Program Refunds

  • For a full refund, 24 hours notice is required before the first class starts.
  • 24-hours notice is required before the second class starts for a pro-rated refund. No refunds will be issued after the second class.

Specialized Program Refunds:

Woodworking
– You must give withdrawal notice by phone or in person at least 72 hours before the start of the course.
– The first class is mandatory for all woodworking courses. There are no refunds and no registrations once the course has started.

Pottery
– No refunds after the first class and no registration after the second class.

Music
– All refunds require a 24-hour notice before the first class starts. No refunds once the course starts.
– No make-up classes if a student misses a class.
– No registrations after the second class.

Tennis
– All refunds require a 7-day notice before the first class starts.

Daycamps
– All refunds require a 10-day notice before the start of the week for which the child is registered.

Birthday Parties
– All refunds require a 10-day notice before the party starts. If you give less than 10 days notice you will be charged a $50 refund fee.

Workshops, Special Events, Cooking
– All refunds require a 72-hour notice before the class or event starts.


ROUNDHOUSE MEMBERSHIP

Roundhouse memberships are complimentary when you register for a program. However, if you want voting privileges at the AGM and you are not registered for a program, you must purchase an annual membership at the front desk.


CASUAL ROOM USE POLICY

Roundhouse patrons can drop in and use an available room for a MAXIMUM OF 2 CONSECUTIVE HOURS PER DAY. The first hour is FREE, and the second hour, or portion thereof, is $5.

The following conditions apply:

  • Room use is limited to two people only. Three or more is considered a rental.
  • A room cannot be reserved in advance. Use is on a first-come, first-served basis.
  • You must sign up for a OneCard and hand it in to the front desk before using the room.
  • You may not use the room for purposes of financial gain. You may not provide instruction, establish or promote outside activities or programs, or hold auditions that are not part of official Roundhouse programming.
  • You must leave the room clean and organized the way you found it. Also:
    – Roundhouse staff will not provide or set up equipment.
    – You cannot leave or store materials or artwork in the Roundhouse.
    – Your use of the space must not disturb or conflict with other programming or rentals.
  • You will be responsible for replacing any equipment that is lost or repairing any damage that occurs while you use the room.
  • The room is to be vacated at least 30 minutes before Roundhouse closes or before any other scheduled use.
  • Your use of the space must not contravene the Human Rights Code.
  • Roundhouse staff reserves the right to ask patrons to vacate the space if the above regulations are not met, or if the staff has any unforeseen or emergency needs for programming space.
  • Failure to comply with this policy or follow the directions given by Roundhouse staff will result in immediate loss of access to Roundhouse rooms and may lead to cancellation of room use in the future.

For rental requests:
LAURA MACKAY, Rental Liaison
laura.mackay@vancouver.ca | 604-713-1811
Submit rental requests online at recreation.vancouver.ca


EQUIPMENT USE POLICY

For rental clients, certain equipment can be booked for a fee with the Rental Liaison. An office supplies kit (flip chart stand and paper) is available for rent at $10. All equipment is dependent on availability. For patrons, requests for equipment must be made through the front desk on a first-come, first-served basis and may not be pre-booked. If the equipment you are requesting is available, it will be issued in exchange for your OneCard and the applicable fee. Your card will be returned when you bring the equipment back to the front desk. Patrons are responsible for any loss or damage. Games Room equipment—such as table tennis racquets and balls, foosball, air
hockey, and pool cues and balls—is available for free with a OneCard.


PROGRAM SUBSIDIES

The Leisure Access (LA) Program is provided by the Vancouver Park Board to help Vancouver residents with limited income access Park Board programs and services. The Roundhouse will provide a subsidy of up to 50% off registration or drop-in fees for one program, per season, per person, to LA holders. Some programs that are exempt from the subsidy include pottery, woodworking, private music lessons and birthday parties. To learn more about the LA Program, visit the Park Board website at www.vancouverparks.ca and click on the “Access Services” link or call the LA office at 604-257-8497. If you require an additional subsidy beyond what is available, contact the front desk to make an appointment with a programmer.


ACCESS & SPECIAL NEEDS

All of the facilities and programs offered in this guide are designed for people of all ages and abilities. To help us give you better service, we encourage you to let us know your support needs in advance. Before registering, call the front desk and ask to speak to a programmer.


BICYCLES

Bicycles are not permitted in the building. Bicycle racks are located at Roundhouse’s main entrances off Pacific Boulevard or Roundhouse Mews.


ANIMALS

Animals are not permitted in the building unless they are service dogs certified under the British Columbia Guide Animal Act.


FREEDOM OF INFORMATION PRIVACY ACT

Your information will only be used for the purpose of administering programs, informing you of our services, and for statistical purposes. For information on our privacy policies and practices, or to contact our Privacy Officer, please call 604-713-1800.


LOST & FOUND ITEMS

The Roundhouse is not responsible for lost and found items. All lost and found items turned into the front desk will be kept for 30 days. After 30 days, all items will be donated to a local charity.